Dorsey made it clear that “the business is strong” and “intelligence tools” were changing the way they could work. When commenters pointed out the bloat he’d created during Covid, Dorsey admitted that he’d over-hired but said those issues were addressed two years ago. And he gave numbers, saying he’s targeting $2 million+ gross profit per person vs. $500,000 from 2019 to 2024. Leadership expert Stephen Miles calls the move “exceptionally executed,” and gives Dorsey kudos for courage, arguing that “the amount of self-belief he has that the company can be even better with fewer people shows he’s not being ruthless, just brutally honest about what’s best for the future of the company.”
Design Heuristics¶
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“The challenge here is that the utility business model socializes cost—it’s designed to spread cost to everybody,” he says. “We’re in this new paradigm where we have just a few companies that are imposing billions of dollars of costs.”